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Application Maintenance Services

Invest in high-quality maintenance and support of your web or mobile application, ensuring its long-lasting success with users. At Binary Studio, we can handle an app of any niche and complexity.

  • microsoft
  • mongoDb
  • aws
  • 200+

    Delivered projects

  • 19+

    Years of business excellence

  • 4.9

    Review rate on Clutch

  • clutch reviews

Why choose our application maintenance company

1

20+ years in software services

With over two decades of experience in software development and application support services, Binary Studio has helped numerous businesses achieve long-term market success, ensuring cost efficiency and smooth product updates.
2

Top 0.5% of engineers

Each of our developers and testers passes a rigorous technical assessment and has opportunities for continuous training to stay current with the latest technologies. You can rest assured that your application will get the best care.
3

Flexible application maintenance services

As every software product is unique and every business has its goals and processes, we always remain flexible to adapt to your needs, timeline, team structure, and other nuances. We can extend your internal team or build a dedicated support team to handle your app.
4

User-centric maintenance strategy

We continuously incorporate user feedback into making improvements to the application. After all, it’s the end users who define the success of your application, and the maintenance strategy should put their concerns in the center.
5

Proactive approach

With our application support and maintenance services, you get a team of professionals who don’t simply react to problems but continuously monitor your application from all possible angles to detect problems as quickly as possible and fix them in the most efficient manner.
6

Experience in different industries

Binary Studio has built development, testing, and maintenance teams for projects that range from healthcare to entertainment and from fintech to green construction services. We work with virtually any technology and any type of app.

Our application maintenance services

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All levels of app support services

We can help you take care of all the app support tiers, from L0, the creation of guiding materials and knowledge bases that reduce issues, to L1-3, identifying and fixing various issues related to navigating the app.
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Mobile app maintenance services

We provide platform-specific maintenance for iOS and Android applications, including compatibility updates, compliance with app store rules, performance optimization, and feature enhancements.
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Web application maintenance services

If you have a web-based app, we can handle its browser compatibility, security updates, performance optimization, server maintenance, and database management, ensuring that the product remains easy to use, fast, and secure across all intended devices.
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App compliance management

If your application is designed for regulated domains, we can help you stay compliant with industry regulations and standards such as GDPR, HIPAA, PCI-DSS, or others, regardless of the region.
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App security management

We implement layered security measures and conduct regular security audits to ensure that your web or mobile application remains safe under different circumstances and is continuously protected from possible threats.
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Dedicated app support team

We can build a dedicated team that will work exclusively on your application support and maintenance, offering you lightning-fast issue resolution, consistency, and proactive recommendations for improvements.
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Binary Studio’s awards

We’re proud to be recognized as industry leaders in many categories. For instance, the B2B platform Clutch has been featuring us among the best software testing companies and consumer app developers.

The breakdown of application support services

The process of app support and maintenance will depend on your particular needs. Here are the major steps that we follow when offering such services:

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1 Gathering requirements We begin with a comprehensive assessment of your current application to understand maintenance challenges, technologies involved, and your business goals. 1-2 weeks
Team member Team member

Head of PMO

Delivery Manager

2 The set-up of app maintenance services After analyzing your app’s architecture, we’ll configure support and maintenance tools, set up metrics, and begin the monitoring process. 1-2 weeks
Team member Team member

Head of PMO

Project Manager

3 Ongoing support and maintenance We’ll take care of your app, monitoring its performance, identifying and fixing issues, rolling out updates, and handling user requests if needed. Project lifetime
Team member

Development Team

4 Reporting and improvements An important thing you should expect from an application support company is regular reviews to make sure that the maintenance strategy and support services work as required. Project lifetime
Team member

Testing Team

Stop issues before they start

Proactive application maintenance from Binary Studio!

Our app maintenance cases

As a development provider and web and mobile app maintenance company, we’ve handled hundreds of different products and helped businesses effortlessly scale and improve their solutions.

What our clients say

One thing that continues to impress us is the exceptional quality of engineers that Binary Studio is able to provide us
Mark Volkmann - CEO /
Massage Book
Binary Studio has really been pivotal in FanAngel's success
David Burton - CEO /
FanAngel
Binary Studio is an ideal software development partner and our experience working with them has been fantastic
Pascal Desmarets - Founder & CEO /
Hackolade
Mark Volkmann
Mark Volkmann
CEO / MassageBook
Charleston, SC Charleston, SC
David Burton
David Burton
CEO / FanAngel
San Luis Obispo, CA San Luis Obispo, CA
Pascal Desmarets
Pascal Desmarets
Founder & CEO / Hackolade
Brussels, Belgium Brussels, Belgium

FAQ

  • Why do I need application maintenance services?

    Modern applications require continuous attention to remain secure, perform smoothly, and align with user expectations. Without proper maintenance, applications become vulnerable to security threats and might deteriorate in quality. With IT application support services, you can achieve the following benefits:

    • Fast bug fixes. Continuous maintenance allows engineers to react to issues before they start affecting the user experience.
    • No outdated features. Regular updates keep your application current with user expectations and industry standards
    • Faster updates. Thanks to streamlined maintenance processes, you can get a faster deployment of app updates.
    • Enhanced security. As threats and vulnerabilities evolve, continuous maintenance can help you protect your application.
    • Satisfied users. With consistent performance, reliability, and adherence to the latest usability standards, you can maintain positive user experiences with your application and reach new levels of loyalty.
    • Improved scalability. Ongoing optimization ensures your application can handle growing user demands.
    • Easier performance monitoring. With a comprehensive monitoring strategy in place, you can get insights into the application’s performance and user behavior, which can be important for planning further releases.
    • Lower costs. Due to proactive issue resolution, you’ll spend less compared to fixing issues when they already disrupt the user experience and your processes. When maintenance efforts are incorporated on time, you can effectively manage your app and not let any issues affect how it’s perceived by users. With consistent and continuous maintenance, your app will stay up-to-date with user demands and industry trends, be more resilient to security threats, and be easy to scale or change at any given moment.
  • When do I need to start application maintenance?

    The optimal time to start with maintenance services is during the final stages of development. This will allow for a seamless transition from development to production support. Regardless of the size of your company, be it a startup or an enterprise, app maintenance should begin immediately after deployment. For web app maintenance services, we recommend starting maintenance before the application experiences significant user growth. For mobile application support services, you should begin with support and maintenance as soon as the product is published to app stores, as mobile platforms frequently update their requirements and standards.

  • How much does app maintenance cost?

    You can budget your application’s maintenance according to the overall development cost. It usually takes around 10-20% of the development cost per year. However, every situation is unique and there are a number of factors influencing the cost: app complexity, frequency of updates, the amount of data involved, user traffic volumes, third-party integrations, legal constraints, and so on. For example, a relatively simple app can cost around $500 per month to maintain (including bug fixes and updates), while a complex platform that relies on third-party integrations and should comply with specific regulations can extend the maintenance monthly budget to $3,000-5,000. The cost also depends on your goals and current agenda: major updates or changes to the functionality will require a bigger investment. If you want to get a more specific estimate on your app maintenance, drop us a line. We’ll get back to you to discuss your application and suggest a possible maintenance strategy and plan.

  • Does it make sense to outsource application support?

    The short answer is yes. If you don’t have an internal team or it’s hard to allocate the required resources, outsourcing application support is your best choice. It’s cheaper than hiring additional professionals internally, there are different options of cooperation, and you’ll have access to a wide range of domain and tech expertise.

  • How to find an app maintenance company?

    To find a reliable provider to handle your app’s maintenance and improvement, search for companies on platforms like Clutch. There, you can browse through the portfolios of providers and read reviews. Find a company that has already worked with similar projects and then schedule an introductory call to learn about the models of cooperation, communication tools, budget options, and other details.

  • How do I prepare an app for the maintenance stage?

    Essentially, you’ll need to gather technical documentation and familiarize the provider with your business context. If there’s not enough documentation, you should prioritize updating it before handing over your app to the maintenance team. It’s also important to provide information on previous support and maintenance efforts if the app was already released and offer the history of known issues. Last but not least, you’ll have to prepare all necessary access credentials so that the support and maintenance team can access all the required tools. If you don’t have an internal tech team to handle these processes, we can guide you through all the necessary steps to prepare your application for the handout. Reach out to us to learn more details.

Let’s discuss your app maintenance needs

Schedule a free consultation to talk about your project:

  • We’ll analyze your application, its features, performance, and security
  • We’ll set up a sustainable maintenance strategy
  • We’ll monitor your app so that it’s always up to the standard
Christina Berko
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We will get back to you as soon as possible

Let’s discuss your app maintenance needs