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CRM Software Development Company

Invest in custom CRM development services to build a customer relationship management system with the functionality your business needs. Marketing, lead generation, customer support, order fulfillment features, and more.

  • microsoft
  • mongoDb
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  • 100+

    Delivered projects

  • 19+

    Years of business excellence

  • 4.9

    Review rate on Clutch

  • clutch reviews

Why choose us for CRM software development

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19+ years of expertise

Our boutique software development agency has built custom software for almost two decades, gaining substantial experience and competence. We have well-established engineering processes, security practices, and cross-industry expertise to deliver solutions of any complexity.
2

Top 0.5% tech talents

We organize an annual in-house academy programming school to train engineering talents and invite the brightest to join our team. The rigorous selection and training processes allow us to hire the top 0.5% of specialists.
3

Long-term partnerships

We are committed to quality and take ownership of every project, which nurtures long-lasting business relationships. Some of our clients have been with us for 15 years and keep coming back with new software ideas.
4

Focus on business goals

Our CRM development company pays close attention to inception and idea validation to analyze requirements and ensure the software we develop meets them. We proactively offer changes and enhancements to help you reach the specified goals.
5

360° engineering services

We are a one-stop shop for software engineering, covering mobile, web, desktop, and cloud development, quality assurance, and other CRM system development services. Ask us to build a dedicated team for your project or get help with a specific task.
6

Quick project start

With an in-house team of 160+ engineers and access to a vast talent pool, we can launch a new project in 3-4 weeks on average. Such agility and speed will give you an unprecedented competitive advantage.

Our CRM Software Development Services

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Consulting & discovery

Validate a rough idea or get advice on an engineering challenge with our consulting service. We can also run discovery sessions to finalize your CRM development strategy and product concept to ensure it will fulfill your needs.
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CRM UI/UX design

Ensure your CRM system is convenient and intuitive, whether intended for your in-house team or a large target audience. Our designers will create prototypes for validation and testing to turn them into full-fledged designs.
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Custom CRM development

Hire our CRM software developers, QA engineers, and designers to build a tailored CRM system with unique functionality. It will speed up your routine operations and make your company stand out in the competitive market through seamless customer service.
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CRM enhancements

Engage Binary Studio's engineers to improve your legacy CRM system. We can help you optimize the performance, implement new features, achieve a higher level of automation, and make other upgrades.
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CRM integration

Connect a custom or conventional CRM platform with the tools and solutions you currently use to create a single ecosystem. This will give you a centralized view of data and help you achieve robust customer management automation.
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CRM testing

Develop a CRM system with top-tier quality relying on professional testing. Our CRM software development company will analyze your product specifics to adopt a custom testing strategy with manual, automation, performance, functional, and other required tests.
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Recognized industry leader

Binary Studio is a CRM application development company that continuously enhances its engineering approaches to ensure our customers' project success and the quality of in-house processes. This has earned us a place among the top software development companies and numerous industry awards and certifications.

How we develop CRM systems

We have a straightforward process for CRM application development to meet our customer's deadlines, budgets, and expectations. Here are the steps we follow:

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1 Requirements gathering Once you decide to collaborate with us after initial consulting, we move to project inception. Our experts communicate with your team to clarify requirements and create the engineering roadmap. 2-3 weeks
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Head of PMO

Delivery Manager

2 Project start You sign an agreement with specified deadlines and deliverables. Afterward, we provide you with the required tech specialists as a team extension or build a dedicated team. 3-6 weeks
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Development Team

3 Design and prototyping Our UI/UX designers visualize the future CRM system with wireframes and prototypes to get your approval and guide developers during the following stages. 3-4 weeks
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Design Team

4 Development and testing Software developers and QA engineers follow the Agile methodology to build a customer relations management system step by step. You regularly get interim deliverables and stay involved in the process. 5-10 months
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Development & QA Team

5 Release and support We carefully test the CRM system and release the refined version for end-users. Binary Studio maintains the software after its release to implement upgrades and troubleshoot any issues. Ongoing
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Development Team

Automate customer relationship management

Build a custom CRM system with our help to automate marketing, sales, communications, and other daily operations.

Related Case Studies

Read our case studies to learn how our team designs, develops, and tests software solutions for companies across industries.

Choose CRM features based on your needs

1

Marketing functionality

Capture every meaningful customer activity and use it to run trigger-based personalized campaigns across multiple channels with CRM software development services. Your potential and existing customers will always get the right messages at the right time.
2

Lead generation

Stop tracking and registering leads manually by building a CRM system with lead generation capabilities. We will also integrate it with your current lead management tools to keep all data together.
3

Automated sales

Automate repetitive tasks throughout the sales pipeline, including email communications, follow-up messages, meeting scheduling, and data entry. It will considerably speed up your sales process and improve lead conversion.
4

Contact center

Stay always available to your customers by implementing a multi-channel contact center that supports inbound and outbound calls, live chats, and emails. Quality customer support is essential for customer satisfaction and loyalty.
5

Feedback management

Gather customer feedback through a CRM system and quickly respond to concerns to continuously improve your services. Our CRM development team can integrate surveys, ratings, reviews, and other means of feedback collection.
6

Reporting and analytics

Implement CRM reporting and analytics to measure the effectiveness of your sales, marketing, and customer management efforts. Reporting will help you track customer trends and forecast sales for data-driven strategic business decisions.
7

Opportunity management

Implement opportunity management features with our CRM development company to get a comprehensive view of the customer journey and use the sales opportunities as they move through it.
8

CPQ and billing

Enrich your CRM system with CPQ functionality to become more flexible when forming prices for complex products or services. Sales reps will be able to generate quotes automatically, considering available quantity, market demand, or discounts, and optimize invoicing.
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Order fulfillment

Automate and monitor the order fulfillment cycle in your CRM, from the moment a customer places an order to product delivery. This functionality will considerably enhance the quality of your services and allow you to remove any service delivery bottlenecks immediately.

Need consulting on CRM app development?

Talk to CRM software experts with decades of experience for professional advice and engineering strategy.

What our clients say

One thing that continues to impress us is the exceptional quality of engineers that Binary Studio is able to provide us
Mark Volkmann - CEO /
Massage Book
Binary Studio has really been pivotal in FanAngel's success
David Burton - CEO /
FanAngel
Binary Studio is an ideal software development partner and our experience working with them has been fantastic
Pascal Desmarets - Founder & CEO /
Hackolade
Mark Volkmann
Mark Volkmann
CEO / MassageBook
Charleston, SC Charleston, SC
David Burton
David Burton
CEO / FanAngel
San Luis Obispo, CA San Luis Obispo, CA
Pascal Desmarets
Pascal Desmarets
Founder & CEO / Hackolade
Brussels, Belgium Brussels, Belgium

Why You Need a Custom CRM Development Service

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Simplicity and ease of use

The standard functionality of CRM systems is often excessive and, therefore, confusing to end users. With custom CRM development services, you choose what features to add and incorporate only the functionality that brings true value.
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Cost-efficiency

Subscribing to a third-party CRM seems a profitable solution until you estimate all related expenses and regular charges. In the long run, custom software is more cost-effective since you make a significant investment once, and get your personal CRM system.
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Unique value

A CRM system perfectly tailored to your company's needs speeds up order processing, improves customer support, delivers more relevant customer communications, and makes your brand stand out in many other ways.
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Scalability

When you own the customer relationship management system, you can add functionality, integrate external tools, modify the software, and increase the number of users whenever needed.

FAQ

  • What do your CRM software development services include?

    We cover the full scope of CRM engineering services, from consulting and discovery to support and maintenance. You can ask us to extend your in-house team with the required specialists or assemble a dedicated team for you.

  • Do you provide CRM software engineering services globally?

    Yes, we build remote engineering teams and provide team extension for companies globally. So you don't have to hire a local CRM development company in the USA or Western Europe and pay hefty charges.

  • What is the cost of CRM software development?

    The cost of CRM development largely depends on the complexity of the system and the number of features you want to implement. To get a detailed estimate, fill out the contact form on our website.

  • Why is a custom CRM system better than a ready-made solution?

    Ready-made CRM solutions have standard functionality and considerable charges. Their scalability and integration capabilities are also limited. Custom CRM solutions, on the other hand, allow you to implement only the necessary features, optimize expenses, and stay flexible.

  • What are the key features of a CRM system?

    You will need CRM functionality for contact management, lead generation and management, sales tracking and forecasting, analytics & reporting, instant messaging, and email tracking through Gmail or Outlook integration.

  • Do you offer free consulting sessions before starting cooperation?

    Yes, click the Get in touch button in our top menu to message us or book a meeting. Our team will arrange a call to analyze your requirements and provide consulting.

  • How soon can you provide engineers for a new project?

    Once we agree on the terms of cooperation and sign an agreement, it usually takes 3-4 weeks to provide engineers with the necessary skills and qualifications.

  • Can you optimize my legacy CRM software?

    Yes, if you already have a CRM system but are unsatisfied with its performance or have any other concerns, we can fix it. Our engineers will analyze and test your CRM to detect areas for improvement.

  • Can you help to integrate one of the existing CRM systems?

    Yes, our team offers CRM integration services and can connect a third-party solution to your current software ecosystem. We will ensure proper interoperability of the integrated software and thoroughly test its operation.

  • What are the business benefits of custom CRM systems?

    Custom CRM development service enables you to design a system that will perfectly match your business processes. It is also more economically viable in the long run and offers greater scalability than third-party solutions.

Schedule a consulting session with CRM development experts

Leave a request to learn more about how we develop CRM systems. Our team will provide you with:

  • Project requirement analysis
  • Tailored software development plan and estimate
  • Clear steps to start the project in weeks
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Schedule a consulting session with CRM development experts

Business Benefits of CRM Implementation

Enhanced customer relationships

When you know every customer's history, previous choices, preferences, and desires, you can personalize your offer and communications. The client-centric approach nurtures loyalty and strengthens customer relationships.

Personalized marketing

CRM application development services and implementation allow you to adopt more granular customer segmentation based on demographics and behaviors. You can also configure trigger-based messages for highly effective omni-channel marketing campaigns.

Increased sales and revenue

Lead scoring, automated follow-ups, and facilitated communications between sales specialists allow the sales team to refine its approaches and pitch your services when people are the most likely to convert.

Improved decision making

CRM implementation will provide you with tons of useful analytics you would never gather otherwise. By knowing customer preferences, demand fluctuations, market trends, and other insights, you will make more informed business moves.

Automation of routine tasks

Customer relationship management involves many routine tasks that take your team's time and effort. Automate them with software that enters data, updates statuses, delivers messages, and tracks task completion to make the staff more productive.

Competitive advantage

Customized communications, reliable support, and instant response to customer queries allow you to outperform others with excellent customer experience. CRM-optimized workflows and more efficient operations also yield a substantial competitive benefit.

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